Gateway Motorway Services (GMS) is the maintenance and traffic incident management service contractor for Brisbane’s Gateway Upgrade Project between Nudgee and Eight Mile Plains, as well as the Logan Motorway.
GMS has traditionally had high injury rates and been described by its competitors as the ‘ugly duckling of safety’.
While management knew there were issues, the catalyst for change was the inability to win new business.
An unenviable record in safety
At its peak, the total recordable injury frequency rate was 150 and the company had around 300 days LTI free as its best record. GMS also had a non-reporting culture when it came to incidents and injuries, and staff demonstrated a low tolerance for being injured in lieu of time off work.
Turning things around
GMS implemented a change program that built a positive safety culture.
Management commitment, staffing levels, training, performance, communication and stakeholder engagement were all fundamental to the improvements to the program.
As a result, staffing levels have increased in the last 12 months from 22 to 82 people. The business has gained the confidence of the client so the contract was renewed and new business was awarded.
An award-winning result
At the recent 2018 Queensland Safe Work and Return to work awards, Gateway Motorway Services won the award for Category 4: Most significant improvement to work health and safety performance.
An outstanding result, fully deserved considering the dramatic turnaround.
Brett Simpson, Service Delivery Manager at GMS stated, “Whilst our safety journey felt like a long road at times, our people are now more motivated, more inspired and more capable in managing and maintaining a safe working environment. It is fantastic to see these outcomes recognised by the WorkSafe QLD Awards and by our client, with the contract renewed and new business awarded.”
A shared vision with rsured™
rsured™ proudly sponsored Category 4: Most significant improvement to work health and safety performance of the 2018 Queensland Safe Work and Return to work awards.
The awards presentation was held on the 2nd of October, and the finalists of Category 4 were:
- Gateway Motorway Services
- Mitchell Services
- NRG Gladstone Power Station
- Skyline Landscape Services
rsured™ congratulates Gateway Motorway Services on the win and their excellent achievement in safety improvement.
The real-world benefits of the rsured™ integrated business system, from a user perspective
Dan Smith shares his personal insights into the real-world benefits of implementing the rsured™ integrated business system, from a user perspective as a WHS Advisor for a geographically diversified food processing company involved in the agricultural industry employing over 400 people.
Lightsource Services offers telecom companies a full end-to-end managed service for the construction of network infrastructure, including NBNco compliant solutions for new development estates and multiple dwelling units. Backed by a team of 90 employees, Lightsource Services specialises in the development of compliant pit and pipe designs and is experienced in the development of compliant pathway designs for multiple dwelling units.
Updating our business management systems with an rsured™ technology solution, has allowed Lightsource Services to operate and grow rapidly.
PIQ Logistics provides a permanent basing of a Singaporean military vehicle fleet, including maintenance support, repair and overhaul for a wide range of armoured vehicles and military transport, in addition to logistics commodity supply. PIQ Logistics outgrew its previous business systems, which were no longer adequate for their requirements.
Identifying a need to improve staff training, tracking and reporting alongside greater compliance management; PIQ Logistics invested in the rsured™ technology solution for their business. Since implementing their rsured™ technology solution, PIQ Logistics have benefited from the simplicity and ease of managing Safety, Quality and Environment aspects across their enterprise.