RSURED gives you a single system to manage non-conformances, corrective actions, site communications, meetings and continuous improvement activities. Every action is tracked, assigned and closed — with full accountability and audit history.

What This Module Does

This module ensures that when something goes wrong — or needs improving — it gets recorded, assigned, actioned and resolved. No more lost emails, forgotten follow-ups or mystery issues.

👉 Log non-conformances (NCRs), improvement opportunities, complaints or audit findings

👉 Assign corrective or preventive actions to personnel, contractors or companies

👉 Track actions through to close-out with due dates and accountability

👉 Issue site-wide communications and capture user acknowledgements

👉 Keep digital records of toolbox talks, safety meetings and minutes

👉 Link actions to incidents, risks, audits, plant, documents — anything in the system

Key Features

FeatureWhat It IncludesWhy It Matters
Non-Conformance / Improvement RegisterRecord issues, root causes, improvements, customer complaints or audit findings.Creates visibility and accountability — nothing is ignored.
Action Management SystemCreate actions, assign owners, set due dates, track completion. Can be linked from ANY module.Centralises all follow-up tasks — no more manual tracking.
Site Communications (Bulletins / Notices)Send announcements to individuals, contractor companies or all personnel.Replaces email silos — ensures the right people get the message.
Acknowledgement Required ModeOption to force recipients to log in and confirm they've read/understood communication.Ideal for safety alerts, policy changes, critical instructions.
Meetings & MinutesRecord meeting agendas, attendees, outcomes and link actions right from the meeting.Perfect for toolbox talks, HSE meetings, leadership reviews.
Full Workflow & Audit TrailDraft → Review → Approve → Issue. Track who raised, who approved and when it was closed.Legally defensible evidence of compliance and improvement.
Reporting & DashboardsOpen vs closed NCRs, overdue actions, communications acknowledged/not acknowledged.Gives management full control of improvement progress.

Examples of Actions & Improvements Managed in RSURED

  • Audit findings
  • Corrective actions from incidents or hazards
  • Risk control improvements
  • Contractor performance issues
  • Procedure / document updates
  • Plant or equipment defects
  • HSE committee decisions
  • Safety alerts or site bulletins

Typical Workflow Example

  1. Issue or improvement identified (incident, audit, hazard, contractor, etc.)
  2. Logged in RSURED as NCR or Improvement Opportunity
  3. Action(s) created and assigned to responsible person or contractor
  4. Auto-reminders sent for overdue or pending tasks
  5. Actions closed → evidence uploaded → approvals completed
  6. Issue marked resolved and stored in history for audit/compliance

Dashboards & Reports

  • Open vs Closed Actions
  • Overdue / Upcoming Actions
  • NCR Register by site, department or contractor
  • Communications sent vs acknowledged
  • Meeting minutes and unresolved issues
  • Action performance by responsible person or contractor

Benefits to Your Organisation

✔ No more lost corrective actions or unclosed incidents

✔ Drives accountability — names, due dates, status all visible

✔ Ensures every incident, audit and hazard leads to improvement

✔ Digital evidence for ISO, WHS and client compliance audits

✔ Encourages a culture of continuous improvement — not box ticking

✔ Links the whole system: risk, incidents, plant, documents, contractors