How Hillery Group simplified approvals, strengthened control, and saved hours per contractor with RSURED

When contractor onboarding works well, nobody notices.
When it doesn’t, the consequences show up quickly — in delays, missing documentation, inconsistent approvals, and heightened audit risk.

For Hillery Group, the challenge came down to a single, critical question:

Who is approved to work on site — right now?

As an ISO-certified and Federal Safety Commissioner accredited organisation operating in a high-risk environment, Hillery Group couldn’t afford ambiguity. Contractor onboarding needed to be consistent, traceable, and instantly verifiable — without relying on spreadsheets, inboxes, or informal handovers.

They partnered with RSURED to make that happen.

The challenge: processes that worked — but not reliably at scale

Like many organisations, Hillery Group’s onboarding process had evolved over time. Contractors were being onboarded, but the system behind it lacked consistency and visibility.

Key risks began to emerge:

• Approval checkpoints varied depending on the individual
• Ownership across stages wasn’t always clear
• Status updates required manual follow-up
• There was no single source of truth for contractor readiness

The result wasn’t failure — it was friction.
And in a compliance-driven environment, friction creates exposure.

Teams couldn’t always answer simple but important questions quickly:

• Has this contractor been fully approved?
• Is their documentation current?
• Are we safe to engage them onsite?

The RSURED approach: turning onboarding into a controlled system

Hillery Group implemented RSURED’s Enterprise Compliance platform to bring structure, accountability, and real-time visibility to contractor onboarding.

Instead of disconnected steps, onboarding now follows a clear, enforced pathway:

Request → Pre-qualification → Compliance Review → Approval → Portal Access → Onboarding

Every contractor moves through the same structured workflow. Every step is tracked. Every approval is visible.

This shift transformed onboarding from an administrative task into a controlled, auditable system.

What made the biggest difference

 1. Contractor self-service removed the bottlenecks

One of the most immediate improvements came from shifting responsibility to contractors themselves.

Through the RSURED portal, contractors now:

• Enter and maintain their own information
• Upload required documentation directly
• Receive prompts when action is needed

This eliminated one of the biggest time drains: back-and-forth with incomplete submissions.

Admin teams no longer chase missing information — the system ensures it’s provided upfront.

2. Workflow-driven controls ensured consistency every time

RSURED doesn’t just track progress — it actively governs it.

Automated prompts and notifications keep the process moving, while a critical control ensures quality:

The workflow cannot progress unless required information is complete, valid, and verified.

This single design feature delivered outsized impact:

• Fewer errors and rework
• Consistent application of approval standards
• Less dependency on individuals to “catch” issues

The result is onboarding that is not only faster — but reliably correct.

3. Approval became connected to real business controls

Perhaps the most significant improvement was linking contractor approval to financial and operational systems.

Hillery Group implemented a closed-loop control model:

• A Purchase Order cannot be raised in MEX unless the contractor is approved in RSURED
• Finance verifies invoices against RSURED before payment
• Approval is recorded in MYOB, completing the audit trail

This integration ensured that approval wasn’t just recorded — it was enforced.

It dramatically reduced the risk of:

• Unapproved contractors being engaged
• Payments being made outside compliance controls

This is where onboarding moved beyond process improvement and became governance strengthened in practice.

The results: faster mobilisation, less follow-up, stronger confidence

With RSURED in place, Hillery Group achieved measurable, day-to-day improvements:

• Faster mobilisation with fewer delays or stalled approvals
• Significantly reduced manual follow-up across teams
• Real-time visibility of contractor status at any point
• Stronger compliance control, especially around expiring or missing documentation

But the most tangible impact came in time saved.

By eliminating repetitive follow-ups, rework, and manual coordination, Hillery Group’s People & Culture team now saves:

Approximately 4–8 hours per contractor onboarded

That’s not just efficiency — it’s capacity returned to the business.

Beyond onboarding: compliance that stays current

Hillery Group didn’t stop at onboarding.

With RSURED, they extended control into ongoing contractor compliance through:

• Automated tracking of insurances, licences, and competencies
• Workflow-driven reminders before expiries
• Reduced reliance on manual compliance checks

This enables a shift from reactive compliance to a proactive, always-current model.

What’s next: building a continuous improvement loop

With a strong compliance foundation now established, Hillery Group is taking the next step — introducing contractor performance and satisfaction assessments within RSURED.

This will create a two-way feedback loop, ensuring not just compliant contractors — but high-performing ones.

In summary

Hillery Group’s experience demonstrates what changes when contractor onboarding is treated as a structured control system, not an administrative burden.

With RSURED, they’ve achieved:

• Clear visibility of contractor status at all times
• Consistent, enforceable approval processes
• Stronger governance across engagement and payment
• Measurable time savings and operational efficiency

Most importantly, they now have complete confidence in answering the question:

Who is approved to work on site — right now?